Terms of Service

Agreement to these terms

These Terms of Service are an agreement between you and Kolibri Aesthetics, 16850 E Avenue of the Fountains, Suite 102, Fountain Hills, Arizona 85268.

They apply when you book an appointment with us, buy a membership or package, create an account, or use our website or mobile apps. By doing any of those things you accept these terms. If you do not agree with them, please do not book.

Our Privacy Policy explains how we handle your information and forms part of this agreement.

Not medical advice

Kolibri Aesthetics provides aesthetic skin therapy and wellness services. Nothing on our website or in our app, and nothing said to you during a consultation or treatment, is medical advice, diagnosis or treatment, and none of it replaces care from your physician.

Individual results vary. We describe what treatments are designed to do; we do not promise a particular outcome.

You must tell us about any medical condition, medication, allergy, pregnancy or implanted device before booking device-based therapy. Some of our therapies are not suitable for everyone, and we may decline to treat you if it would not be safe. If you are unsure whether a treatment is right for you, speak with your physician first.

If you are experiencing a medical emergency, call 911.

Eligibility and accounts

You must be at least 18 years old to create an account and book for yourself.

Clients under 18 may receive certain treatments, including our teen skin wellness services, but must be booked by a parent or legal guardian on the guardian's account as a dependent. The guardian is responsible for the health information provided, signs the consent forms, and is responsible for payment.

Your account is identified by your mobile phone number. Keep your phone and account secure — anyone who can receive your verification codes can access your account. Tell us promptly if you believe someone else has used it.

Please keep your contact details current. We are not responsible for a missed appointment caused by an out-of-date phone number or email address.

Booking and deposits

An appointment is confirmed when you receive a confirmation from us, not when you submit a request. Availability shown online can change while you are booking; if a time is taken before you finish, we will offer you the nearest alternatives.

Prices are those shown at the time of booking. Some treatments, including Morpheus8 and PEMF device therapy, are priced individually after a consultation rather than published, because the right plan depends on an assessment. For those, you book a consultation first.

The balance is due at your appointment unless it is covered by a membership benefit, a prepaid package or a points redemption.

Cancellations and no-shows

We hold a room, a device and a practitioner's time for you, and a late cancellation usually cannot be filled. Our policy is deliberately simple.

You can cancel or reschedule in the app, from the link in your confirmation, or by calling or texting 602-206-3933.

We use judgment. If something genuinely unavoidable happens — illness, a family emergency, weather — tell us and we will usually waive the fee. This policy exists to protect the schedule, not to catch people out.

If we have to cancel or move your appointment, you will never be charged a fee, and any deposit is refunded in full or moved to your new time, whichever you prefer.

Late arrival

Please arrive a few minutes early, particularly for a first visit, so there is time for intake. If you arrive more than 15 minutes late we may need to shorten your treatment so the day stays on time for the clients after you, or reschedule it. The full price still applies to a shortened treatment, and a rescheduled one is treated as a late cancellation.

Memberships

Our memberships give you included treatments, member pricing and points in exchange for a recurring monthly payment.

• Included benefits reset each month on your billing date. Unused benefits do not roll over and have no cash value.
• Cancel any time in the app, or by calling, texting or emailing us. Cancellation takes effect at the end of the month you have already paid for, and you keep your benefits until then. We do not prorate or refund a partial month.
• Pausing may be available for medical reasons or extended travel. Ask us.
• If a payment fails we will let you know and try again. If it remains unpaid, benefits are suspended and the membership may be cancelled. You remain responsible for amounts already due.
• Price changes apply only from your next billing date, and we will give you at least 30 days' notice by email or text first, so you can cancel before it takes effect.
• Memberships are personal to you and cannot be shared or transferred, except where a plan expressly includes a named companion.

Founding member terms, where offered, are honored for as long as your membership stays continuously active. If you cancel, the founding rate ends with it.

Packages and prepaid treatments

Packages are bought upfront at a reduced price per treatment and drawn down as you use them.

• Packages expire 12 months from purchase unless stated otherwise. Unused sessions after that date are forfeited.
• Packages are personal to you and non-transferable.
• Packages are non-refundable once you have used a session. If you have not used any, contact us and we will consider a refund on the unused balance.
• If we discontinue a treatment you have prepaid for, we will substitute a comparable treatment or refund the unused balance, whichever you prefer.

Kolibri points

You earn points on qualifying spend and membership. 100 points is worth $10 toward treatments and retail with us.

• Points have no cash value, cannot be sold or transferred, and cannot be exchanged for money.
• Points expire after 12 months without account activity.
• Points are removed if the purchase that earned them is refunded, and are forfeited if your account is closed.
• We may change how points are earned or redeemed with 30 days' notice. Points you already hold keep their value for at least that period.

Promotions and offers

Offers — including our new client discount and any seasonal special — are subject to the conditions stated with them, apply to one use per person unless stated otherwise, cannot be combined with other offers, and have no cash value. We may end or change a promotion at any time, but we will honor one you have already redeemed.

Intake forms and consent

Before certain treatments you must complete an intake form and sign a consent. We will send it to you ahead of your visit. If it is not complete when you arrive, we may not be able to treat you, and the appointment may be treated as a late cancellation.

You are responsible for giving us complete and accurate health information. Treating you safely depends on it.

Photography for your own treatment record is standard practice and is covered by your consent form. Any use of your images in marketing requires separate, specific permission that you can withdraw at any time.

In the studio

We want this to be a calm place for everyone. We may decline or end a treatment, without refund, if a client is abusive to our team, arrives impaired, or behaves in a way that is unsafe. We may also decline treatment if, in our professional judgment, it would not be safe or appropriate for you.

Please do not bring anyone to your appointment who is not being treated, except a guardian accompanying a minor or a carer you need with you.

Refunds

Treatments are services and are generally not refundable once performed. If you are unhappy with a treatment, tell us within 7 days — we would far rather put it right, and we will usually offer a complimentary correction or adjustment.

Unopened retail products in original condition may be returned within 14 days with proof of purchase. Opened skincare cannot be returned unless faulty. If a product causes a reaction, stop using it and contact us.

Messages and notifications

When you book, you agree to receive service messages about your appointments by text, email or push notification. These are not marketing and you cannot opt out of them while you have an upcoming appointment, though you can choose the channel.

Marketing messages are separate and always optional. Reply STOP to a text or use the unsubscribe link in an email. Message frequency varies and message and data rates may apply. Full detail is in our Privacy Policy.

Our website and app

We grant you a personal, non-exclusive, non-transferable, revocable licence to use our website and app to manage your own bookings and account.

Please do not misuse them — no attempting to access another person's account, no interfering with or overloading the service, no scraping or automated access, no reverse engineering, and no using them for anything unlawful. We may suspend or close an account that does.

We try to keep everything available, but we do not guarantee uninterrupted service, and we may change or withdraw features. If our booking system is ever unavailable, call or text us at 602-206-3933 — we will always take your booking that way.

Our content

The Kolibri Aesthetics name, logo, photography, text and design are owned by us or our licensors and are protected by copyright and trademark law. You may not copy, reproduce or use them commercially without our written permission. Sharing a link, or a post that credits us, is always welcome.

Disclaimers

Our services are provided with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, our website, app and services are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that any treatment will produce a particular result, or that our website or app will be error-free or always available.

Limitation of liability

To the fullest extent permitted by Arizona law, Kolibri Aesthetics and its owners, staff and contractors will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising out of or relating to your use of our website, app or services.

Our total liability for any claim relating to a treatment or to these terms is limited to the amount you paid us for the service giving rise to the claim in the 12 months before it arose.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. Some states do not allow certain limitations, so parts of this section may not apply to you.

Governing law and disputes

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules.

If something goes wrong, please contact us first — almost everything is resolved with a conversation, and we ask that you give us 30 days to put it right before starting formal proceedings. If we cannot resolve it, the exclusive venue for any dispute is the state or federal courts located in Maricopa County, Arizona, and you and we each consent to that jurisdiction.

Changes to these terms

We may update these terms. The effective date at the top always shows the current version. If a change materially affects your rights, we will give you notice by email, text or in-app message before it takes effect. Changes never apply retroactively to an appointment or purchase already made — the terms you agreed to at the time continue to govern it. Continuing to book with us after a change means you accept the updated terms.